Privacy Policy

Last updated: April 24, 2026

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The protection of your personal information is important to us. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information obtained when you use our website, communicate with us, request a quotation, place an order, or use our services.

We are committed to handling personal information in accordance with applicable privacy laws, including Quebec's Act respecting the protection of personal information in the private sector, as modernized by Law 25.

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1. Personal Information We Collect

Depending on the nature of your interactions with us, we may collect the following personal information:

• first and last name;

• company name and job title or position;

• mailing and billing address;

• city, province, and postal code;

• email address;

• telephone number;

• information related to a quotation request, order, or project;

• communications and correspondence exchanged with us;

• information required for billing and transaction processing;

• technical information related to your use of our website when collected through cookies or similar technologies.

We limit the collection of personal information to what is reasonably necessary for the purposes described in this Policy.

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2. How We Collect Personal Information

Personal information may be collected when you:

• complete a form on our website;

• request a quotation or information;

• place an order;

• create an account, where such functionality is available;

• subscribe to communications or a newsletter;

• contact us by telephone, email, or through our website;

• participate in a survey, promotion, or contest;

• interact with our website.

Certain technical information may also be collected automatically when you browse our website.

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3. How We Use Personal Information

We may use the personal information we collect to:

• respond to your inquiries and requests;

• prepare and provide quotations;

• process and track orders;

• provide our products and services;

• communicate with our customers, suppliers, and partners;

• provide customer service and project follow-up;

• manage billing, payments, and customer accounts;

• improve our website, products, and services;

• generate internal statistics and analyses;

• prevent fraud and maintain the security of our systems;

• comply with our legal, regulatory, and contractual obligations;

• send commercial or promotional communications where permitted by law or where your consent has been obtained, as applicable.

We do not use your personal information for purposes incompatible with those for which it was collected unless permitted by law or with your consent.

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4. Consent

Where required by law, we obtain your consent before collecting, using, or disclosing your personal information.

You may withdraw your consent to certain uses of your personal information, subject to applicable legal or contractual restrictions.

However, withdrawing your consent may limit our ability to provide certain products or services where the information concerned is necessary for their provision.

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5. Disclosure to Third Parties

We do not sell or rent your personal information.

We may, however, disclose certain information to service providers or business partners where necessary for our operations, including providers of:

• website hosting services;

• information technology services;

• email and communication services;

• payment processing services;

• shipping and transportation services;

• accounting or professional services;

• analytics and statistical services;

• customer relationship management and other technological solutions used in connection with our business activities.

These providers should only have access to the information necessary to perform their services and are required to handle such information in accordance with applicable obligations.

We may also disclose personal information where required or permitted by law, including in response to a court order, a lawful request from a competent authority, or where necessary to protect our rights.

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6. Cookies and Similar Technologies

Our website may use cookies and other similar technologies to ensure its proper operation, remember certain preferences, understand how the website is used, and improve the visitor experience.

Depending on the tools used on our website, these technologies may collect information such as:

• IP address;

• device and browser type;

• operating system;

• pages visited;

• date and time of visits;

• approximate duration of visits;

• general source of website traffic;

• certain interactions with the website.

Where required by law, cookies that are not strictly necessary are activated in accordance with the user's consent preferences.

You may also modify your browser settings to block or delete certain cookies. However, doing so may affect some features or functionality of the website.

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7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, tax, accounting, or contractual obligations.

When personal information is no longer required, it is destroyed, deleted, or anonymized in accordance with applicable requirements.

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8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include access controls, information technology security measures, internal restrictions, and personal information management procedures.

However, because no method of electronic transmission or storage is entirely free of risk, we cannot guarantee absolute security.

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9. Hosting and Processing Outside Quebec

Some of our technology service providers may host or process personal information outside Quebec or Canada.

In such circumstances, personal information may be subject to the laws of the jurisdiction in which it is processed or stored.

Where required, we take appropriate measures to assess privacy-related factors and ensure adequate protection of personal information before it is disclosed outside Quebec.

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10. Your Rights

Subject to the conditions and exceptions provided by applicable law, you may have the right to request:

• information about the personal information we hold about you;

• access to your personal information;

• correction of inaccurate, incomplete, or ambiguous personal information;

• withdrawal of your consent where consent is the basis for processing;

• cessation of the dissemination of certain information where provided by law;

• de-indexing or re-indexing of certain information in circumstances provided by law;

• disclosure of certain computerized personal information in a structured and commonly used technological format where this right applies.

We may be required to verify your identity before processing a request.

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11. Commercial Communications

You may request to stop receiving our commercial or promotional communications by using the unsubscribe mechanism provided in those communications or by contacting us directly.

Unsubscribing from promotional communications does not prevent us from sending communications that are necessary in connection with an order, project, transaction, or our business relationship with you.

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12. Minors

Our products and services are not intended for children, and we do not knowingly seek to collect personal information from minors without the consent required by law.

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13. Privacy Officer

Any questions regarding this Policy, requests concerning your personal information, or complaints regarding our privacy practices may be directed to our Privacy Officer:

Privacy Officer
9000208 Canada Inc.
2360 46e Avenue
Lachine, Quebec H8T 2P3
Email: contact@montrealacoustique.com
Telephone: 514-633-6898

We will process requests in accordance with the time limits and requirements established by applicable laws.

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14. Links to External Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties.

We recommend reviewing their privacy policies before providing them with personal information.

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15. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to our practices, technologies, or applicable legal and regulatory requirements.

The most recent version will be published on our website, and the date of the latest update will be indicated at the beginning of this Policy.

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16. Contact Us

If you have any questions regarding this Privacy Policy or our personal information handling practices, please contact our Privacy Officer using the contact information provided above.