General warranty conditions

Please refer to the specific product warranty for additional limitations.

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Please carefully read the following conditions, as they are affected by installation conditions. Canacoustics does not assume, and does not authorize anyone to assume or offer on its behalf, any other warranty obligation or liability.

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Before installation, wall panels must be kept clean and dry, in a place where the temperature is controlled between the lower and upper limits mentioned below for fiberglass and mineral fiber products, and they must not be subjected to abnormal conditions. Installation of SoftTone, Sonoscreen, and other acoustic panels with the same composition should be carried out when the temperature is between 15 and 30°C (40 and 120°F). All wet works (plaster, concrete, etc.) must be completed and dry. These temperature and humidity conditions must be maintained throughout the warranty period. It is necessary for the section to be closed and for HVAC systems to be in continuous operation.

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How to obtain service?

You must notify Canacoustics in writing of any product defect covered by this warranty within 30 days of the first observation of the defect, at the following address:

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service@canacoustics.com

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How does the law apply?

This warranty gives you specific legal rights, but you may have other rights that vary from province to province. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or the limitation of the duration of an implied warranty, so the above limitations or exclusions may not apply to you.

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What will Canacoustics do?

For all warranties, if Canacoustics confirms such a product defect, we will deliver, at our expense, FOB to the installation site, a new product of identical or similar type and quality, in a quantity equal to the determined defective section.

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THIS EXPRESS WARRANTY IS THE SOLE OBLIGATION OF CANACOUSTICS AND THERE SHALL BE NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LIABILITY SHALL BE LIMITED AS SET FORTH BELOW AND CANACOUSTICS SHALL NOT BE LIABLE FOR INSTALLATION OR REMOVAL COSTS, NOR FOR INDIRECT OR CONSEQUENTIAL DAMAGES, NOR FOR PERSONAL INJURY.

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All warranties from Canacaoustics are subject to normal use. Abnormal conditions include exposure to chemical vapours, corrosive agents (e.g., chlorine), vibrations, impacts, excessive moisture caused by condensation or leaks in the building, excessive dirt or accumulated dust. Damages that may be caused by vibrations, fire, water, freezing, accident, or any form of abuse or exposure to abnormal conditions are not covered by this warranty. If subjected to abnormal conditions, products must be removed immediately and replaced when conditions return to normal.

All products from Canacoustics must be installed and maintained in accordance with specific product instructions. All products must be maintained to avoid excessive dirt or accumulated dust or the presence of excessive moisture.

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The warranties of products offered by Canacoustics are as follows:

• SoftTone Acoustic Panels, Sonoscreen, and custom-made products with the same material composition - (2 years)

• UNOboard Acoustic Felt in sheets - 5 years

• UNO and neoSPACE machined felt products - 5 years

• Melafoam Acoustic Foam in sheets or panels - 5 years

 

Canacoustics warranty covers damages resulting from a defect in material or workmanship, from the date of installation (except for obvious material or manufacturing defects, which must be reported to us within 30 days of the installation date). This limited warranty is subject to the other conditions described below.

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Please refer to the general warranty conditions for additional limitations. This warranty does not cover damages caused by vibrations, fire, water, chemical vapours, freezing, accident, or any form of abuse or exposure to abnormal conditions. This warranty does not cover mould growth, and Canacoustics does not assume responsibility for it. If the product is subjected to abnormal conditions, it must be removed immediately and replaced as soon as conditions return to normal. (These systems cannot be used in outdoor applications, in the presence of stagnant water, or in places where moisture will come into direct contact with the wall.)

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Warranty Conditions

Before installation, wall panels must be kept clean and dry, in a place where the temperature is controlled between the lower and upper limits mentioned below for fiberglass and mineral fiber products, and they must not be subjected to abnormal conditions. Installation of SoftTone, Sonoscreen, and other acoustic panels with the same composition should be carried out when the temperature is between 15 and 30°C (40 and 120°F). All wet works (plaster, concrete, etc.) must be completed and dry. These temperature and humidity conditions must be maintained throughout the warranty period. It is necessary for the section to be closed, and ventilation systems must be in continuous operation.